Privacy Policy for rajibaji

1. Data We Collect

1.1 Registration Data

When you create an account on rajibaji, we collect the personal information you provide during the registration process. This includes your full legal name, date of birth, email address, mobile phone number (Bangladeshi format), and a username and password of your choosing. This information is required to open and maintain your account and cannot be omitted.

1.2 Identity Verification (KYC) Data

To comply with our Know Your Customer (KYC) obligations and to verify that all players are aged 18 or above, rajibaji may request and collect documentary evidence including:

• A copy of your National Identity Card (NID) or passport
• Proof of address (utility bill, bank statement, or official correspondence dated within 90 days)
• Proof of the payment method used for deposits (screenshot of bKash/Nagad/Rocket account, front of card, etc.)
• A selfie or live photograph for facial verification purposes where required

KYC documents are processed securely and are not used for any purpose other than identity verification and fraud prevention.

1.3 Transaction and Payment Data

rajibaji records all financial transactions conducted through your account, including deposit amounts, withdrawal requests, payment method identifiers (mobile wallet numbers, masked card numbers), transaction timestamps, and transaction reference numbers. Full payment credentials such as card numbers or mobile banking PINs are never stored by rajibaji — these are processed exclusively by our certified payment partners.

1.4 Gameplay and Betting Data

We maintain a complete record of your activity on the rajibaji platform, including bets placed, game sessions, wagering history, bonus participation, and account balance movements. This data is retained for account management, dispute resolution, and regulatory compliance purposes.

1.5 Technical and Device Data

When you access rajibaji, our systems automatically collect certain technical data about your device and connection. This includes your IP address, browser type and version, operating system, device identifiers, screen resolution, referring URL, pages visited, session duration, and click-path data. This information is collected to ensure platform security, detect fraud, optimise performance, and improve the user experience.

1.6 Communications Data

If you contact our support team via live chat, email, or any other channel, we retain records of those communications including the content of messages, timestamps, and the resolution outcome. This data is used to maintain service quality, train support staff, and resolve any disputes that may arise.

2. How We Use Your Data

rajibaji uses the personal data we collect for the following specific and legitimate purposes:

Purpose	Data Used	Legal Basis
Account creation and management	Registration data, KYC documents	Contractual necessity
Processing deposits and withdrawals	Transaction data, payment method identifiers	Contractual necessity
Age and identity verification	KYC documents, date of birth	Legal obligation
Fraud detection and prevention	Technical data, transaction data, IP address	Legitimate interest
Responsible gaming monitoring	Gameplay data, account activity patterns	Legal obligation / Legitimate interest
Customer support and dispute resolution	Communications data, account history	Contractual necessity
Platform security and abuse prevention	Technical data, device identifiers	Legitimate interest
Service improvement and analytics	Anonymised/aggregated usage data	Legitimate interest
Marketing communications (opt-in only)	Email address, mobile number	Consent

rajibaji will not use your personal data for any purpose not listed above without first obtaining your explicit consent or unless required to do so by applicable law.

2.1 Marketing Communications

If you have opted in to receive promotional communications from rajibaji, we may send you emails or SMS messages relating to bonuses, promotions, new game launches, BPL season offers, or other relevant platform updates. You may withdraw your consent to receive marketing communications at any time by updating your account notification preferences or by contacting our support team. Withdrawal of marketing consent does not affect the processing of data for other purposes listed above.

3. Data Sharing & Disclosure

3.1 Service Providers

rajibaji shares personal data with a limited number of trusted third-party service providers who assist in operating the platform. These include payment processors (bKash, Nagad, Rocket, Upay, Visa, Mastercard), identity verification providers, cloud infrastructure providers, and customer support software vendors. All service providers are contractually required to process your data only as instructed by rajibaji, to maintain appropriate security standards, and not to use your data for their own purposes.

3.2 Game Providers

To enable gameplay on the rajibaji platform, certain technical session data (such as an anonymised session token) is shared with our game studio partners including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Spribe, and Ezugi. This data is the minimum necessary to initialise and authenticate your game session and does not include your full name, NID, or payment details.

3.3 Legal and Regulatory Disclosure

rajibaji may be required to disclose your personal data to law enforcement agencies, regulatory bodies, financial intelligence units, or courts of competent jurisdiction where required by applicable Bangladeshi law or other mandatory legal obligation. We will make all reasonable efforts to notify you of such a disclosure request unless prohibited from doing so by the relevant legal order.

3.4 Business Transfers

In the event that rajibaji undergoes a merger, acquisition, asset sale, or corporate restructuring, your personal data may be transferred to the acquiring entity as part of that transaction. We will provide advance notice of any such transfer and the applicable privacy terms of the successor entity where legally permissible.

4. Cookies & Tracking

4.1 What Are Cookies

Cookies are small text files placed on your device by a website when you visit it. They serve a range of functions from keeping you logged in to helping us understand how players navigate the rajibaji platform. rajibaji uses only first-party cookies — we do not permit third-party advertising networks to place cookies on your device via our platform.

4.2 Types of Cookies We Use

• Essential Cookies: Required for the platform to function. These include session authentication cookies, security tokens, and load-balancing cookies. You cannot opt out of essential cookies while using the platform.
• Functional Cookies: Store your preferences such as language settings, last visited game category, and responsible gaming tool settings. These improve your experience but are not strictly required.
• Analytics Cookies: Collect anonymised data about how players interact with the platform — which pages are visited most, where users drop off, and how long sessions last. This data helps us improve the product. Individual users are not identifiable from analytics data.
• Fraud Prevention Cookies: Help us detect and prevent suspicious activity such as multiple account creation, automated login attempts, and payment fraud patterns.

4.3 Managing Cookies

You can manage or delete cookies at any time through your browser's settings menu. Note that disabling essential cookies will prevent you from logging in to your rajibaji account or accessing core platform functionality. Instructions for managing cookies in major browsers are available via your browser's official help documentation.

4.4 Similar Tracking Technologies

In addition to cookies, rajibaji may use web beacons, pixel tags, and local storage objects for the same purposes described above. These technologies operate in a substantially similar manner to cookies and are subject to the same data minimisation and security standards described in this policy.

5. Data Retention

rajibaji retains personal data only for as long as is necessary to fulfil the purposes for which it was collected, subject to the following specific retention periods:

Data Category	Retention Period	Basis
Account registration data	Duration of account + 5 years post-closure	Legal / regulatory obligation
KYC documents	Duration of account + 5 years post-closure	Anti-money laundering obligations
Transaction records	7 years from transaction date	Financial record-keeping obligations
Gameplay and betting history	Duration of account + 3 years post-closure	Dispute resolution / regulatory
Support communications	3 years from last interaction	Dispute resolution / quality assurance
Technical / device logs	12 months from collection	Security and fraud prevention
Marketing consent records	Until consent withdrawn + 2 years	Proof of consent

Upon expiry of the applicable retention period, personal data is securely deleted or permanently anonymised so that it can no longer be associated with any identifiable individual. Anonymised aggregate data may be retained indefinitely for statistical and analytical purposes.

6. Your Privacy Rights

As a player on the rajibaji platform, you have the following rights in relation to your personal data. To exercise any of these rights, please contact our support team via 24/7 live chat or by email at support at rajibaji. We will respond to all verified data rights requests within 30 days of receipt.

• Right of Access: You may request a copy of all personal data that rajibaji holds about you. We will provide this in a commonly used electronic format.
• Right to Rectification: If any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct it. Some corrections may require re-submission of KYC documents.
• Right to Erasure: You may request the deletion of your personal data where it is no longer necessary for the purpose for which it was collected, where you have withdrawn consent, or where we have no other lawful basis for retaining it. This right is subject to our legal retention obligations — we cannot delete data we are legally required to keep.
• Right to Restriction: You may request that we restrict the processing of your data while a correction request is being verified or while a dispute regarding our processing of your data is being resolved.
• Right to Data Portability: You may request that we provide your personal data in a structured, machine-readable format so that you can transfer it to another service provider.
• Right to Object: You may object at any time to the processing of your data for direct marketing purposes. You may also object to processing carried out on the basis of legitimate interest, though we may be able to demonstrate compelling grounds that override your objection.
• Right to Withdraw Consent: Where processing is based on your consent (for example, marketing communications), you may withdraw that consent at any time. Withdrawal does not affect the lawfulness of processing that occurred before withdrawal.

7. Data Security

7.1 Technical Measures

rajibaji implements a comprehensive range of technical security controls to protect your personal data against unauthorised access, alteration, disclosure, and destruction. These measures include:

• TLS 1.2 / 1.3 encryption for all data in transit between your device and our servers
• AES-256 encryption for sensitive data at rest, including KYC documents and payment identifiers
• Firewalls, intrusion detection systems, and real-time threat monitoring across all server infrastructure
• Multi-factor authentication (MFA) for all administrative access to systems that store personal data
• Regular third-party penetration testing and security audits of the platform infrastructure
• Segregated access controls ensuring that individual team members can only access the data necessary for their specific role

7.2 Organisational Measures

Beyond technical controls, rajibaji maintains strict organisational security practices. All staff who handle personal data receive mandatory data protection training. Access to personal data is logged and audited. Data processing agreements are in place with all third-party service providers. A designated data protection point of contact oversees compliance with this policy and handles all data rights requests.

7.3 Data Breach Response

In the event of a personal data breach that poses a risk to the rights and freedoms of affected players, rajibaji will notify affected account holders without undue delay, and no later than 72 hours after becoming aware of the breach. Notifications will be sent to the email address associated with your account and will include a description of the breach, the data affected, the likely consequences, and the steps we are taking to address it.

7.4 Your Responsibility

While rajibaji takes every reasonable precaution to protect your data, account security is a shared responsibility. You must keep your login credentials confidential, use a strong unique password for your rajibaji account, enable any available two-factor authentication, and contact our support team immediately if you suspect any unauthorised access to your account. rajibaji cannot be held responsible for data loss resulting from your failure to maintain the security of your own account credentials.

8. Policy Updates & Contact

8.1 Changes to This Policy

rajibaji reserves the right to update or revise this Privacy Policy at any time to reflect changes in our data practices, the services we offer, or applicable legal requirements. When material changes are made, we will notify registered account holders via email and display a prominent notice on the platform for a period of at least 14 days following publication. The "Last Updated" date at the top of this page will be revised accordingly. Your continued use of the rajibaji platform following the publication of a revised Privacy Policy constitutes your acceptance of the updated terms.

8.2 Children's Privacy

The rajibaji platform is strictly for adults aged 18 and above. We do not knowingly collect personal data from individuals under the age of 18. If we discover that personal data has been submitted by a person under 18, that account will be immediately closed and all associated data will be deleted without delay. If you believe a minor has registered on our platform, please contact our support team immediately so that we can take appropriate action.

8.3 Contact Us

If you have any questions, concerns, or requests relating to this Privacy Policy or the manner in which rajibaji processes your personal data, please contact us through any of the following channels:

• 24/7 Live Chat: Available on-site via the support widget
• Email: support at rajibaji (plain text — not a clickable link)
• Response Time: We aim to acknowledge all privacy-related enquiries within 48 hours and to provide a substantive response within 30 days (BST, UTC+6)

For concerns relating to our responsible gaming practices, including self-exclusion, deposit limits, and gambling harm support, please visit our Responsible Gaming page or raise the matter directly with our support team. For general platform rules and usage conditions, please refer to our Terms & Conditions.